What Makes a Business Act Fairly When Dealing With the Public?
In Ontario, Laws Such As the Consumer Protect Act, 2002 Govern Various Mandatory Rights and Responsibilities Within Transactions Involving a Business and Consumer. Concerns Include Honest Dealings As Well As Warranty Regarding Quality, Among Other Things.
Understanding the Rights and Duties Involving Consumer Protection Laws
The old adage of buyer beware (known as caveat emptor in Latin) remains with only a minor presence in the current law of today's world. While some transactions remain subject to the principle, many statutory laws now provide protection to purchaser's of goods and services, especially in the 'business to consumer' realm.
The law contains many statutes that contain provisions providing protection to consumers including, among various others:
- The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
- The Competition Act, R.S.C. 1985, c. C-34; and
- The Sale of Goods Act, R.S.O. 1990, c. S.1.
In addition to statute laws as above, the common law as ruled by judges contains protections for consumers such as implied warranties requiring sellers to supply products appropriate for the intended purpose or for the performance of good work.
Additionally, as per section 24 of O. Reg. 17/05 as a regulation applicable to the Consumer Protection Act, 2002, sellers of goods and services, especially where a Future Performance Agreement applies, are required to provide certain terms or details within a written contract. Failure to abide by these requirements may result in, among other things, complete deposit refund liabilities owed in favour of the consumer Sawh v. Par-Tek Construction Services Inc., 2017 CanLII 53634 as well as prosecution as a provincial offence. These required details include, among other things:
- The name of the consumer (customer);
- The name of the supplier including any name under which the supplier carries on business;
- The telephone number of the supplier as well as the address of the premises from which the supplier conducts business and information respecting other ways, if any, in which the supplier can be contacted by the consumer, such as the fax number and email address of the supplier;
- The 'fair and accurate' description of the goods and services being supplied to the consumer including technical requirements, if any, related to the use of the goods and services; and
- The itemized list of prices at which the goods and services will be supplied to the consumer including taxes and shipping charges, if any.
Commonly, especially when consumers are dealing with household renovation contractors, the full details as must legally be shown within a written contract are absent or omitted. In fact, as the Consumer Protection Act, 2002 requires that future performance agreements, such as renovations to commence at a later date, be in writing. Verbal agreements for small renovation projects are common yet technically unlawful.
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